Meet Ken: How Grand Rounds Connected Him with the Right Physician at the Right Time

By Shelby Parks
May 29, 2018

Hearing and sharing our members’ health care stories is a distinct honor. Their personal experiences perfectly illustrate the complexities of navigating the system and the many variables that impact outcomes—whether it’s geographic location or the specific medical condition they face. And while the journey is different for everyone, there’s one thread that remains consistent: Expert medical guidance makes all of the difference, and at the end of the day, we all just want to feel better and live our best lives.

Ken had always been an avid soccer player, playing between three to four nights a week. One night, when he was playing soccer, he went down with a non-contact injury on the turf; he hyperextended his knee, snapped his anterior cruciate ligament (ACL), and partially tore his medial collateral ligament (MCL) and meniscus.

After a sleepless night, Ken decided he needed to see a doctor immediately. He found a physician nearby who gave him some information and scheduled an MRI, but he wasn’t impressed with their facilities and surgical procedures; it didn’t feel like a good fit for his needs.

“I wanted to get the best consult possible because I’m relatively young and wanted to be active with my kids,,” said Ken.

During this time of uncertainty, Ken heard about Grand Rounds through his employer, AT&T.

In a matter of days, Ken was connected with a top physician in his area who was able to get his surgery scheduled and also took him through post-surgical rehab.

“The doctor that Grand Rounds recommended was hands down the winner on a number of categories when I was comparing who I wanted to do the surgery,” said Ken.

Within three days following the surgery, Ken was walking again. He is now fully mobile and back to playing with his two young kids.

At Grand Rounds, we’re honored to work with the world’s leading employers and to support their tireless efforts to progress employee well-being by helping millions of people, like Ken, through every health journey both big and small. Meet Ken and learn more about his Grand Rounds story in the video below:


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Shelby Parks

Shelby Parks

Shelby is the Corporate Relations Manager at Grand Rounds. She is passionate about making an impact on others' lives through high-quality and accessible health care. Shelby attended the University of Southern California where she earned degrees in Public Relations and Public Health.